How to compare three trade quotes like a facilities manager
The five things to line up before you say yes — scope, inclusions, licensing, timing and price — and the red flags that mean walk away.
Keep your stores in peak condition — enabled by our platform and expertise.
A unique self-service portal developed specifically for retailers and hospitality operators to easily handle facilities and maintenance issues. We provide enabling technology, a vetted database of expert trades, and the ability to access expertise at the click of a button. Simple per-store pricing. Coverage across Australia and New Zealand.
Simple per-store pricing · monthly, cancel anytime
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portal.retailmultiservice.com
Riverside Boutique
Log a job
Ceiling light outLighting · Logged
Display glass crackedGlazing · Quoted
Floorboard liftingCarpentry · New
Snap & log a fault
Professionalise your store appearance and make your life easier — for less than your daily coffee!
Built by specialists in retail and hospitality maintenance — proven with stores and venues across Australia & New Zealand.
9,000+
maintenance jobs a year
1,400+
vetted trade contractors
32
trade specialties covered
50+
years' combined experience
The problem
Looking after your venues and stores shouldn't be a hassle.
Wear and tear and safety issues affect your customer experience. Keeping on top of compliance, preventative maintenance, and fixing urgent breakdowns can be a major hassle without the right tools.
Trusted and reliable trades are hard to find
Chasing unresponsive tradespeople, no way to judge quality or licensing, and no idea what a fair quote looks like. Reliable trades are genuinely hard to find in Australia and New Zealand.
Hard to keep track of priorities
Every day is busy, so it can be hard to stay on top of things. Day to day maintenance issues are a distraction from your customers. Breakdowns and emergency works are a costly nightmare. Missing compliance requirements and easy preventive maintenance can be an expensive mistake.
Resources are stretched and expertise is not there
If you are a large chain, your central team is often stretched. Dedicated facilities teams are expensive and smaller stores don't have the luxury of help, with everything falling onto owners or frontline managers. Expertise and sound advice can be hard to find.
The RMA portal
The missing tool in your toolkit.
A comprehensive online portal for retail and hospitality operators. We bring everything you need in one place to manage facilities with ease and professionalism.
The tool is designed to enable you, and your store team to handle facilities needs yourself, with access to help and expertise at the click of a button.
Vetted trade database
A recommended network of maintenance trades across Australia & New Zealand — every contractor checked for licensing, insurance and quality, filterable by specialty and location. Contact and book them directly; no middleman, no cut taken.
Job logging & photos
Raise, manage and store photos of maintenance jobs, with a full history per store. With multiple logins available and full access on mobile phone, your frontline teams can take photos of issues and raise a job in just a few simple clicks.
Document & compliance vault
Store key documents such as warranties, insurances, store layouts, safety information, manuals and any other relevant materials per location. Important information is on hand for everyone and compliance audits are made easy.
The Backroom
Your brand-wide file library — guidelines, logos, fit-out drawings, SOPs and supplier lists — shared with every store and versioned, so nothing is ever lost.
Hands-on help when you want it
Real expertise at the end of the phone. With your subscription, you can access, for a small charge, a 15-minute video consult with an experienced builder — plus options to get project management support.
Checklists & guides
Get the expert tools — daily walk-throughs, preventative-maintenance sweeps, compliance checks and seasonal readiness. Work through them on screen or print them for the floor.
How it works
Up and running in minutes.
1
Set up your stores
Add your brands and stores, invite your team, and load your documents into each store's vault. Head office sees everything; store users see their stores.
2
Find trusted trades and fix issues
Search the vetted network by specialty and location, contact trades directly, and log each job with photos as it happens — or ask RMA to source and quote it for you.
3
Keep a complete history, stay compliant
Every job, photo, document and certificate builds a permanent record per store. Expiry reminders and scheduled maintenance keep you ahead of problems.
portal.retailmultiservice.com
The trade network
Reliable, expert trades. We've found them, and we are happy to share.
We ensure the best trades are highlighted for your use. Tried and tested professionals in the speciality areas required by a retailer.
- Every trade checked against consistent licensing, insurance and quality standards
- Filter by specialty, state and coverage area — from Melbourne metro to NZ
- Regularly refreshed and updated with feedback from customers
- You deal with trades directly — RMA takes no cut of the work
portal.retailmultiservice.com
Pricing
Pay per store. Every feature included.
Everything in this portal is useful — that's why we make it all available under one simple subscription, which is cheaper the more stores you add. You can add and remove stores as you like, and through your monthly subscription have access to expertise over the phone and help with specific jobs, if you need it, for additional charges. All prices in AUD, excluding GST.
Lifetime price lock
Get started
Half price on every store — locked for life
Set your stores up before 31 August 2026 and your per-store rate never moves again. Standard pricing is A$78 / A$58 / A$38 per store.
Per store, per month
Your bill equals the number of stores in your account. Add or remove stores anytime and the price updates automatically.
First storeA$39 A$78 + GST
Stores 2–5A$29 A$58 each + GST
Stores 6+A$19 A$38 each + GST
Example — 3 stores: A$97 + A$9.70 GST = A$106.70/month. Struck-through figures are the standard rate after the offer closes on 31 August 2026.
Get startedCharged monthly · cancel within 7 days for a full refund
Everything’s included
Every store gets the full portal — nothing sits behind a higher tier.
- Full vetted trade database — 32 specialties across AU & NZ
- The complete checklist & guide library
- Job logging with photos, per store
- Document & compliance vault
- The Backroom — brand-wide shared files, versioned
- Head-office & store-user roles
- 10 GB of storage per store, pooled
Hands-on support — trade sourcing, three-quote comparison and managed works — is billed separately, per request. A 15-minute support call is A$16.50 inc GST.
FAQ
Common questions
How does the vetted trade database work?
It's a recommended directory of maintenance trades across Australia and New Zealand, organised into 32 specialties. You filter by trade and location, see licensing, insurance and ratings, and contact the trade directly — RMA isn't a marketplace and takes no cut of the work. The full database is included with your subscription.
What does "vetted" actually mean?
Every listed trade is checked against consistent standards for licensing, insurance and work quality, using the vetting process refined across more than 9,000 jobs a year in retail and hospitality. Each listing shows its vetting status. Vetting is ongoing — the network is reviewed continuously, not sourced once.
Is there a contract or lock-in?
No. Billing is monthly and you can cancel any time — and you can cancel within the first 7 days for a full refund. Add or remove stores whenever you like and your bill follows automatically.
How do I add more stores or storage?
You are billed per store, so adding or removing a store simply changes your monthly total. The first store is A$39/mo, stores 2–5 are A$29/mo each and stores 6+ are A$19/mo each — lifetime price-lock rates, plus GST (standard is A$78 / A$58 / A$38). Add or remove stores from the Home screen and the bill updates automatically. Storage is pooled at 10 GB per store.
How many logins can I have?
This system is made to make life easier, so you can have unlimited logins — giving store managers and team members the ability to log in and log jobs and issues, complete checklists and more, to help keep everything on track.
Do you cover both Australia and New Zealand?
Yes. The trade network, checklists and portal are built for both countries, and each store is set up with its country and region. Coverage is deepest in the major metro areas and growing continuously.
Who owns our data and history?
You do. Your documents, job history, photos and files are private to your account. Your history builds over time and stays yours. We also have a feature to export job history to Excel, if you need to modify or share it over time.
Professionalise your store appearance and make your life easier for less than your daily coffee!
The vetted trade network, the checklists and a complete record for every store — with simple per-store pricing.
Per-store pricing · monthly, cancel anytime