Keep your stores in peak condition — without a facilities team.
RMA gives you a vetted network of trades across Australia & New Zealand, the checklists a professional facilities team runs on, and one place to log every job, photo and document — from A$29 a month.
Free for 7 days · plans are monthly, no lock-in
Licensed · Insured · 4.9 ★ Vetted
Licensed · Insured · 4.8 ★ Vetted
Licensed · Insured · 4.9 ★ Vetted
Built by specialists in luxury retail maintenance — proven with boutiques across Australia & New Zealand.
The problem
Store upkeep shouldn't be this hard.
Every store wears out, breaks and falls out of compliance. Keeping on top of it is painful out of all proportion — and it quietly costs you customers.
Finding trades you can trust
Chasing unresponsive tradespeople, no way to judge quality or licensing, and no idea what a fair quote looks like. Reliable trades are genuinely hard to find in Australia and New Zealand.
Compliance and history get lost
Insurance certificates in one inbox, warranties in another, and no record of what was fixed, when, or by whom. Work gets repeated and audits become a scramble.
A facilities team is out of reach
Big chains carry costly facilities headcount; smaller retailers have nobody at all. Most stores run maintenance on spreadsheets, phone contacts and memory.
The RMA portal
A professional facilities operation, packaged for your store.
Everything we learned running maintenance for luxury boutiques, turned into a portal your team can use in minutes.
Vetted trade database
A curated network of maintenance trades across Australia & New Zealand — every contractor checked for licensing, insurance and quality, filterable by specialty and location. Contact and book them directly; no middleman, no cut taken.
Checklists & guides
The real operating library — daily walk-throughs, preventative-maintenance sweeps, compliance checks and seasonal readiness. Work through them on screen or print them for the floor.
The Backroom
Your brand-wide file library — guidelines, logos, fit-out drawings, SOPs and supplier lists — shared with every store and versioned, so nothing is ever lost.
Document & compliance vault
Per-store storage for insurance, licences, warranties and manuals — with expiry dates, so certificates never quietly lapse and audits stop being a scramble.
Job logging & photos
Raise, track and photograph maintenance jobs, with a clean history per store. On mobile, store managers snap the fault and log it in a few taps.
Hands-on help when you want it
Optional paid support: RMA sources the trades, brings you three comparison quotes and a recommendation — or manages the job end to end. You stay in control.
How it works
Up and running in an afternoon.
Set up your stores
Add your brands and stores, invite your team, and load your documents into each store's vault. Head office sees everything; store users see their stores.
Find trusted trades and fix issues
Search the vetted network by specialty and location, contact trades directly, and log each job with photos as it happens — or ask RMA to source and quote it for you.
Keep a complete history, stay compliant
Every job, photo, document and certificate builds a permanent record per store. Expiry reminders and scheduled maintenance keep you ahead of problems.
The trade network
Reliable trades are hard to find. We've already found them.
A growing, curated network across 32 trade specialties in Australia & New Zealand — built over years of real jobs for stores that can't afford a bad tradesperson.
- Every trade checked against consistent licensing, insurance and quality standards
- Filter by specialty, state and coverage area — from Melbourne metro to regional NZ
- Ratings from RMA retailers, kept separate from public reviews
- You deal with trades directly — RMA takes no cut of the work
Pricing
Simple plans, priced for stores — not facilities budgets.
Every paid plan unlocks the full trade database and checklist library. Plans differ only by how many stores they cover. Monthly, no lock-in.
- Full portal access for 7 days
- Preview of one vetted trade
- One sample checklist
- 0.5 GB storage
- Full vetted trade database
- Full checklist & guide library
- Job logging, vault & the Backroom
- 5 GB storage
- Everything in Single store
- Brand & store hierarchy across all sites
- Head-office and store-user roles
- 25 GB storage
- Everything in Multi store
- Unlimited stores
- Custom storage from 100 GB
- Priority support
Storage scales with your plan and add-ons are available as you grow. Hands-on support — trade sourcing, three-quote comparison and managed works — is billed separately, per request.
| Compare plans | Free trialA$07 days | Single storeA$29/mo1 store | Multi storeA$199/moUp to 10 stores | Multi store +Custom10+ stores |
|---|---|---|---|---|
| Stores covered | 1 | 1 | Up to 10 | Unlimited |
| Vetted trade database32 specialties, AU & NZ | 1 trade preview | Full | Full | Full |
| Checklists & guidesThe full operating library | 1 checklist | Full | Full | Full |
| Job logging & photos | Included | Included | Included | Included |
| Document & compliance vault | Included | Included | Included | Included |
| The BackroomBrand-wide shared files, versioned | Included | Included | Included | Included |
| Storage | 0.5 GB | 5 GB | 25 GB | From 100 GB |
| Paid supportSourcing, 3-quote comparison, managed works | — | Available | Available | Priority |
FAQ
Common questions
How does the vetted trade database work?
It's a curated directory of maintenance trades across Australia and New Zealand, organised into 32 specialties. You filter by trade and location, see licensing, insurance and ratings, and contact the trade directly — RMA isn't a marketplace and takes no cut of the work. The full database unlocks on any paid plan.
What does "vetted" actually mean?
Every listed trade is checked against consistent standards for licensing, insurance and work quality, using the vetting process refined across more than 9,000 jobs a year in luxury retail. Each listing shows its vetting status, and ratings from RMA retailers are kept separate from public reviews. Vetting is ongoing — the network is curated continuously, not scraped once.
Is there a contract or lock-in?
No. Plans are monthly and you can upgrade, downgrade or cancel any time. The free trial runs for 7 days with no obligation; when it ends, you keep trial-level access until you choose a plan.
How do I add more stores or storage?
Plans cover a band of stores: Single store covers one, Multi store covers up to ten, and Multi store + covers more than ten with custom pricing. When you outgrow a band, moving up takes a couple of clicks. Storage scales with your plan — 5 GB, 25 GB, or from 100 GB — and add-ons are available if you need more.
Do you cover both Australia and New Zealand?
Yes. The trade network, checklists and portal are built for both countries, and each store is set up with its country and region. Coverage is deepest in the major metro areas and growing continuously.
Who owns our data and history?
You do. Your documents, job history, photos and files belong to your account, and one retailer can never see another's data. Files in the Backroom are versioned so old versions are retained rather than deleted — your history builds over time and stays yours.
Your stores deserve a facilities team. Now they don't need one.
The vetted trade network, the checklists and a complete record for every store — from A$29 a month.
Free for 7 days · monthly plans, cancel any time